Department: OADC Operations
Reporting Line: Infrastructure Management Centre (IMC) Lead
Job Objective
The Infrastructure Management Centre Engineer will effectively monitor our OADC data center systems remotely. He / she will ensure high-quality performance levels, promptly resolve incidents and problems and administer several Data Centre systems.
Key Duties & Responsibilities
- Take proactive measures to monitor OADC data centres and related systems remotely, including incident resolution, problem-solving and performance improvement.
- Monitor data centre automation systems such as the Building Management System (BMS) and Fire Alarm Monitoring System (FAMS), as well as other automation monitoring systems.
- Monitor global security centre operations, including access control and video monitoring.
- Utilise data centre automation systems to identify and resolve facility and environmental issues by applying fault isolation techniques and diagnostic procedures.
- Collaborate with on-site shift technical teams to conduct system inspections, emergency repairs and emergency management, aiming for 100% facility uptime.
- Ensure smooth handover and takeover of daily duties by providing clear instructions for the next shift IMC Engineer.
- Prepare daily 24×7 shift handover reports and work order summaries.
- Assist with incident investigations and resolutions by reviewing logs obtained from automation systems servers.
- Prepare and provide incident reports to Data Centre Management.
- Escalate and report system abnormalities promptly through automation system alarms or notifications from customers or technicians.
- Coordinate tasks with on-site technical staff to ensure timely and quality completion.
- Assist with implementing data centre standards, procedures and health and safety protocols.
- Escalate incidents according to the incident management plan and escalation matrix.
- Engage in the planning of works through Change Management processes.
- Actively contribute to IMC Operations’ documentation and process automation to align with client SLAs.
Minimum Qualifications
- Engineering Certificate N/T/S stream (preferably Mechanical or Electrical) with a minimum of 2 years of relevant work experience in a Data Centre environment or Data centre command Center/NOC with similar duties.
- Technical knowledge and hands-on experience in critical data centre systems such as HVAC, standby emergency power, uninterruptible power supplies, and associated infrastructure.
- Experience in operations and administration of Building Management Systems.
- CDCP or any other Data Center certification will be an advantage.
Experience & Skills
- Ability to develop and document operational processes.
- Proficient knowledge of data centre systems.
- Proficient communication skills in English, both written and verbal, including the ability to write incident notification reports.
- Ability to collaborate with multiple vendors and stakeholders and effectively articulate and present key information.
- Working knowledge of at least one trouble ticket system.
- Detailed practical knowledge of Service Management methodologies, tools and techniques, including ITIL and ISO.
Attributes
- Client-focused with a talent for building relationships.
- Demonstrates integrity, honesty and high ethical standards.
- Enthusiastic, flexible and boundless in approach.
- Commits to personal excellence, accuracy and attention to detail.
- Collaborative mindset, achieving results through teamwork and partnerships.
- Strong analytical skills to collate and interpret data from various sources.
- Excellent English language communicator with a natural aptitude for dealing with people.
- Proficient in BMS diagnostics and problem-solving.
- Willingness to work 24/7 shifts, including nights, weekends and public holidays.
How to Apply
Qualified candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for the application is 28 October 2024. Applications should be sent to hr@openaccessdc.net indicating the job position in the subject line.
