Available in the DC 24/7/365
Our team is ready to undertake remote support and troubleshooting to complement your own in-house capabilities. Available on both an ad-hoc and contracted basis, Warm Hands provides cover for a wide range of IT management and maintenance tasks including:
- Technical assistance and support
- Basic device management and cabling
- End-to-end connectivity testing
- Equipment inventory audit
- Receiving and shipping equipment
- Escorted access
- Solutions of any complexity and design
- Turnkey implementations, project management and operations
Solutions
On-site technical support.
The option of on-site technical support and assistance from our experienced, highly-qualified team of engineers minimises the need for costly and time-consuming site visits by your own staff.
24/7/365 Reassurance.
Protecting your digital infrastructure is critical, which is why our 24/7/365 Network Operations Centre is a crucial part of our operation. Run by a team of experienced, certified engineers, our systems constantly monitor the data centre environment, including equipment and power levels, and access security.
Expert assistance and guidance.
We understand data, and how fast the market is moving and changing to accommodate the demand to deliver content in increasing volumes and at an ever-faster pace. Our world-class data centres are designed to deliver exceptional levels of flexibility, interaction and information transparency to aid decision-making.
To ensure you maximise the potential of your presence in our facility, our internationally-experienced solution architects and business analysts will work directly with you to design and build solutions that work for you.
