Technical, operational and strategic support

Our expert team has the knowledge and capability to support you with services that maximise the potential of your presence in our facilities. Whether carrying out tasks on your behalf, protecting your digital infrastructure, or working with you on solutions to your business challenges, we’re here to assist whenever you need us.

Available in the data centre 24/7/365, our team is ready to undertake remote support and troubleshooting to complement your own in-house capabilities. Available on both an ad-hoc and contracted basis, Warm Hands provides cover for a wide range of IT management and maintenance tasks including:

  • Technical assistance & support
  • Basic device management
  • End-to-end connectivity testing
  • Equipment inventory audit
  • Cabling
  • Receiving & shipping equipment
  • Escorted access
Warm Hands

Warm Hands

On-site technical support

The option of on-site technical support and assistance from our experienced, highly-qualified team of engineers minimises the need for costly and time-consuming site visits by your own staff.



24/7/365 Reassurance

Protecting your digital infrastructure is critical, which is why our 24/7/365 Network Operations Centre is a crucial part of our operation. Run by a team of experienced, certified engineers, our systems constantly monitor the data centre environment, including equipment and power levels, and access security.



Expert assistance and guidance

We understand data, and how fast the market is moving and changing to accommodate demand to deliver content in increasing volumes and at an ever-faster pace. Our world-class data centres are designed to deliver exceptional levels of flexibility, interaction and information transparency to aid decision making.

To ensure you maximise the potential of your presence in our facility, our internationally-experienced solution architects and business analysts will work directly with you to design and build solutions that work for you.

  • Expert consultative support
  • Solutions of any complexity and design
  • Turnkey implementations, project management and operations

News & Insights

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